Refund and Exchange Policy

Overview

Welcome to Original Tulsi Mala Store! We value your satisfaction and strive to provide you with the best possible experience. Please take a moment to review our Refund and Exchange Policy to ensure a smooth shopping journey.

At Original Tulsi Mala Store, we are committed to delivering high-quality Tulsi Malas that bring you spiritual joy and positive energy. However, we understand that situations may arise where a refund or exchange is necessary. Please read the following guidelines to familiarize yourself with our policies:

Returns

Eligibility

• We accept returns within 7 days of your purchase.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Process

• To initiate a return, please contact our customer support team at contact@www.tulsimala.com with your order number and reason for return.
• Once approved, we will provide you with a return shipping address.

Refund

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment but courier charges will not be refunded.
• Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Eligibility

• We offer exchanges for items that are defective or damaged upon receipt.
• To be eligible for an exchange, please contact us within 7 days of receiving your order.

Process

• Email our customer support team at contact@www.tulsimala.com with your order number, a description of the issue, and photos if possible.
• If deemed eligible, we will provide instructions for returning the defective or damaged item and will send a replacement as soon as possible.

Shipping returns

To return your product, you should mail your product to: ORIGINAL TULSI MALA STORE
Loi Bazar, Near Shahji Temple, Vrindavan, 281121 India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions about our Refund and Exchange Policy, please reach out to our customer support team at contact@www.tulsimala.com. We are here to assist you and ensure your satisfaction with our Tulsi Malas.

Thank you for choosing Originial Tulsi Mala Store. Your spiritual journey is essential to us, and we appreciate the opportunity to serve you.