Last Updated: September 6, 2026
Tulsi Mala Store (“we,” “us,” “our,” or “Tulsi Mala Store”) respects your privacy and is committed to protecting the personal information you provide when using our website, tulsimala.com.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you when you visit our website or purchase our products.
By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.
When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.
Depending on how you interact with our website, we may collect:
Full name
Billing and shipping address
Email address
Phone/mobile number
Order and purchase details
Payment and transaction information
Information you provide when contacting customer support
Any other information you voluntarily provide to us
We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our business.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Referring website or webpage
Pages viewed
Date and time of visits
Website interaction and usage information
This information may be collected through cookies, pixels, analytics tools, and similar technologies.
We may use the information we collect to:
Process and fulfill your orders
Process payments and transactions
Arrange shipping and delivery
Provide customer support
Communicate with you about your orders
Send order confirmations, invoices, shipping updates, and other transactional messages
Respond to questions, requests, or complaints
Improve our website, products, and customer experience
Understand how customers use our website
Detect, investigate, and prevent fraudulent, unauthorized, or potentially harmful activities
Maintain the security and functionality of our website
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where permitted by applicable law and, where required, with your consent
Our online store is hosted and operated using Shopify.
When you use our website or place an order, Shopify and other service providers may process information on our behalf to provide services such as website hosting, checkout, payment processing, order management, analytics, shipping, customer communication, and security.
These service providers may have access to information necessary to perform their services but are expected to process such information in accordance with applicable requirements.
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method selected, your payment information may be processed directly by the relevant payment gateway or financial service provider.
We generally do not have access to your complete payment card details. Payment providers process payment information according to their own privacy policies and security practices.
You should review the privacy policies of the payment provider used for your transaction where appropriate.
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information with trusted service providers and business partners when reasonably necessary to operate our business and provide our services, including:
Shopify and website service providers
Payment processors and financial institutions
Shipping and courier companies
Technology and hosting providers
Website analytics and marketing service providers
Customer support service providers
Fraud prevention and security providers
Professional advisers, where necessary
We may also disclose information where required to do so by law, legal process, governmental authority, or where reasonably necessary to protect our rights, customers, website, or business.
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website traffic, improve performance, and support marketing or analytics activities.
Cookies may allow us to recognize your browser or device and understand how visitors interact with our website.
You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the website.
Shopify and third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.
Where permitted by applicable law, we may use your contact information to send promotional offers, product updates, announcements, or other marketing communications.
You can opt out of promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.
Opting out of marketing communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, payment updates, shipping notifications, or customer service messages.
When you place an order, we may contact you using the phone number, email address, or other contact information provided during checkout.
These communications may include:
Order confirmation
Payment confirmation
Order processing updates
Shipping and tracking information
Delivery updates
Requests for additional information
Customer service communications
These communications are necessary for fulfilling your order and providing our services.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal, accounting, and regulatory obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
If you visit a third-party website or use a third-party service, that service's own privacy policy and terms may apply.
We are not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.
If you place an order from outside India, your information may be processed by service providers located in India or other countries where our service providers operate.
By using our website and providing your information, you acknowledge that your information may be processed in locations outside your country of residence, subject to applicable laws and the safeguards provided by the relevant service providers.
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information about how your personal information is used or shared
To exercise an applicable privacy right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Tulsi Mala Store
Loi Bazar, Near Shahji Temple
Vrindavan, Uttar Pradesh – 281121, India
Phone: +91-9259177513
Email: contact@tulsimala.com
Website: tulsimala.com
