Last Updated: September 6, 2026
At Tulsi Mala Store, we make every effort to process and deliver your orders safely and within the estimated delivery timeframe. This Shipping Policy explains our domestic and international shipping charges, delivery timelines, and applicable terms.
We offer delivery across India.
Prepaid Orders: ₹40
Cash on Delivery (COD): ₹70
Estimated Delivery: 5–7 business days
The applicable shipping charge will be displayed during checkout.
For certain products or promotions, shipping charges may vary. Please refer to the product page and checkout for the applicable delivery information.
The estimated delivery time for individual products may be mentioned on the respective product details page.
For most domestic orders, delivery generally takes 5–7 business days after order confirmation.
Delivery times are estimates and may vary depending on the destination, courier availability, weather, holidays, operational issues, or other circumstances beyond our reasonable control.
We may use reliable domestic courier and logistics services, including Ecart, Delhivery, and XpressBees, depending on the destination and availability.
We ship internationally to selected destinations.
For standard packages weighing approximately 200–300 grams, the following shipping options are available:
| Shipping Method | Estimated Delivery | Shipping Charge |
|---|---|---|
| India Post | 15–20 days | ₹650 |
| Premium Courier | 10–12 days | ₹1,350 |
International shipping rates may vary depending on the weight, volume, destination country, and shipping method selected.
For international shipments, we may use courier services such as FedEx and DHL, as well as other reliable shipping providers where appropriate.
The delivery period begins from the date of order confirmation.
The estimated delivery time is:
India Post: approximately 15–20 days
Premium Courier: approximately 10–12 days
These are estimated delivery periods and are not guaranteed delivery dates.
Customs clearance, local regulations, weather conditions, transportation delays, and other circumstances may affect the actual delivery time.
International orders may be subject to customs duties, import taxes, local taxes, handling fees, or other charges imposed by the destination country.
All applicable customs duties, taxes, and other charges are the responsibility of the customer/recipient.
The amount of such charges depends entirely on the laws and regulations of the destination country.
Tulsi Mala Store does not control these charges and cannot determine the exact amount that may be payable by the recipient.
If the recipient refuses or fails to pay applicable customs duties, taxes, or other charges and the shipment is consequently returned, abandoned, or not delivered, Tulsi Mala Store will not be responsible for the resulting non-delivery.
In such circumstances, refunds, if any, will be subject to our Refund & Exchange Policy and the applicable circumstances of the order.
For custom-made, made-to-order, or bulk custom orders, shipping charges will be calculated separately based on factors including:
Package weight
Package dimensions and volume
Delivery destination
Shipping method
Applicable courier charges
The applicable shipping charges for such orders will be communicated separately at the time of inquiry or before order confirmation.
Custom or made-to-order products may also require additional processing time. The applicable timeline will be communicated to the customer before the order is finalized.
We make reasonable efforts to dispatch and deliver orders within the estimated timeframe.
However, delays may occasionally occur due to circumstances beyond our control, including:
Courier or transportation delays
Weather conditions
Public holidays
Natural disasters
Customs clearance
Government restrictions
Incorrect or incomplete delivery information
High shipping volumes
Other unforeseen circumstances
If a domestic order remains undelivered for more than two weeks beyond the estimated delivery timeframe, please contact us so that we can investigate the shipment with the relevant courier service.
Where tracking is available, tracking details may be provided to the customer through the contact information supplied during checkout.
Customers are encouraged to use the tracking information to monitor the progress of their shipment.
For any tracking or delivery-related concerns, you may contact our customer support team.
Customers are responsible for providing a complete and accurate shipping address, including:
Full name
House/building number
Street/locality
City
State
Postal/PIN code
Contact phone number
Tulsi Mala Store is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
Additional shipping or re-delivery charges may apply where a shipment needs to be resent due to incorrect or incomplete information.
Courier partners may make delivery attempts according to their standard procedures.
If the recipient is unavailable, the courier may make additional delivery attempts or follow its standard process for holding or returning the shipment.
Customers should ensure that someone is available to receive the order at the delivery address whenever possible.
All delivery timelines stated on our website are estimated delivery periods and should not be considered guaranteed delivery dates.
Actual delivery times may vary based on the destination and circumstances affecting the shipment.
Orders may also be delivered earlier than the estimated timeframe.
If you have questions regarding shipping, delivery, or your order, please contact us:
Tulsi Mala Store
Loi Bazar, Near Shahji Temple
Vrindavan, Uttar Pradesh – 281121, India
Phone: +91-9259177513
Email: contact@tulsimala.com
Website: tulsimala.com
