Last Updated: September 6, 2026
At Original Tulsi Mala Store, we value our customers and strive to provide high-quality products and a smooth shopping experience. If you need to return or exchange an eligible product, please review the policy below.
We accept eligible returns within 7 days of delivery.
To be eligible for a return, the product must:
Be unused and in the same condition in which you received it
Be returned in its original packaging, where applicable
Include all original accessories, tags, or accompanying items, where applicable
Not show signs of damage, misuse, alteration, or wear caused after delivery
Certain products may not be eligible for return due to their nature. Please contact us before sending any product back if you are unsure whether your order is eligible.
To request a return, please contact us at contact@tulsimala.com within 7 days of receiving your order.
Please include:
Order number
Customer name
Product name
Reason for the return
Photographs of the product, if requested
Our team will review the request and let you know whether the return is eligible.
Please do not ship a product back before receiving return instructions from us.
If your return is approved, we will provide the appropriate return instructions and shipping address.
Once the returned product is received, it will be inspected.
After inspection, we will notify you whether the refund has been approved or rejected.
If approved, the eligible refund will be processed to the original payment method, subject to the applicable payment provider's processing time.
Shipping charges are non-refundable.
For eligible returns where the customer is responsible for return shipping, the cost of return shipping will be borne by the customer and may be deducted from the refundable amount where applicable.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
Sale, discounted, promotional, or clearance products are not eligible for refunds unless otherwise stated at the time of purchase.
If a discounted product is received damaged, defective, or incorrect, please contact us within 7 days of delivery so that we can review the issue.
We accept exchanges primarily for products that are:
Damaged during delivery
Defective upon receipt
Incorrectly supplied by us
To request an exchange, please contact us within 7 days of receiving the order.
Please email contact@tulsimala.com with:
Order number
Product name
Description of the problem
Clear photographs of the product and packaging
Any other information reasonably requested by our support team
After reviewing the information, we will determine whether the product qualifies for an exchange.
If approved, we will provide instructions for returning the product and arrange a replacement, subject to product availability.
If the replacement product is unavailable, we may offer an appropriate alternative or refund, as applicable.
Please inspect your order when it is delivered.
If you receive a product that appears damaged, defective, or different from what you ordered, contact us as soon as possible and within 7 days of delivery.
Please provide clear photographs of:
The product
The packaging
The shipping label
The damaged or incorrect item
This information helps us investigate the issue with our shipping or fulfillment partners.
Due to the nature of certain products, some items may not be eligible for return or exchange.
This may include products that are:
Used, worn, altered, or damaged after delivery
Returned without the original packaging where required
Missing original accessories or components
Specifically identified as non-returnable on the product page
Sale, clearance, or promotional products, except where otherwise stated
Custom-made or made-to-order products, except where the product is defective, damaged, or incorrectly supplied
For hygiene, safety, or product-specific reasons, additional restrictions may apply to certain products.
If you are unsure whether a product is eligible for return, please contact us before placing a return request.
Unless the return is due to a product being damaged, defective, or incorrectly supplied by us, the customer is responsible for the cost of returning the product.
Return shipping costs are generally non-refundable.
We recommend using a reliable and trackable shipping service when returning an item. We are not responsible for products lost or damaged while being returned until they are received by us.
ORIGINAL TULSI MALA STORE
Loi Bazar, Near Shahji Temple
Vrindavan, Uttar Pradesh – 281121
India
Please obtain return instructions from our customer support team before sending your product to this address.
Customers outside India are responsible for reviewing the return instructions before sending a product back.
International return shipping may involve additional shipping charges, customs requirements, taxes, or other costs.
Unless the issue is determined to be the result of a damaged, defective, or incorrectly supplied product, these costs are generally the responsibility of the customer.
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot be guaranteed once an order has entered processing, preparation, customization, or dispatch.
For custom-made or made-to-order products, cancellation may not be possible once production or preparation has started.
If an eligible cancellation is approved after payment has been made, the applicable refund will be processed according to our refund procedures.
If we are unable to fulfill an accepted order because a product becomes unavailable, we will contact the customer and may offer an alternative product or refund for the unavailable item.
Where a refund is approved, it will be processed using the applicable original payment method.
All returned products are subject to inspection before a refund or exchange is approved.
A return may be rejected if the product does not meet the eligibility requirements described in this policy.
If a return is rejected, we may contact the customer regarding the next steps for the product.
We aim to process approved refunds and exchanges as promptly as reasonably possible.
However, the time required for a refund to appear in your account depends on the payment method, payment gateway, bank, card issuer, or other financial institution involved.
Exchange delivery times may vary depending on product availability and the customer's delivery location.
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Original Tulsi Mala Store
Loi Bazar, Near Shahji Temple
Vrindavan, Uttar Pradesh – 281121, India
Email: contact@tulsimala.com
Phone: +91-9259177513
Website: tulsimala.com
